Refund or Exchange Policy

All sales made through Don Molano Coffee are final.

Don Molano Coffee does not accept returns, exchanges, or refund requests for unwanted items, changes of mind, incorrect selections made by the customer, taste preferences, or any other reason, except when we have sent an incorrect order.

Incorrect Orders

You may request assistance if the product you receive is different from the product listed in your confirmed order.

An incorrect order may include:

• A different product or coffee variety;

• An incorrect size, flavour, or quantity; or

• An item that you did not order.

You must report an incorrect order within 14 days of delivery.

To submit a claim, contact us at info@donmolanocoffee.com and provide:

• Your full name;

• Your order number;

• A description of the incorrect item;

• A photograph of the item received;

• A photograph of the shipping label; and

• A photograph of the original packaging.

Please keep the incorrect product unused, unopened, and in its original packaging until we have reviewed your claim.

Resolution of Incorrect Orders

After verifying that Don Molano Coffee sent an incorrect item, we may:

• Send the correct replacement product; or

• Issue a refund for the incorrect item when a replacement is unavailable.

Don Molano Coffee will cover reasonable return shipping costs when we require an incorrect item to be returned. Do not return any product without receiving return instructions from us first.

Items Not Eligible for Return, Refund, or Exchange

We do not provide returns, refunds, or exchanges for:

• Unwanted products;

• Changes of mind;

• Products ordered by mistake;

• Incorrect delivery addresses provided by the customer;

• Coffee flavour, aroma, roast, or taste preferences;

• Opened or used products;

• Personalised or customised products;

• Gift cards;

• Sale, promotional, or clearance products; or

• Products purchased from another retailer or third-party marketplace.

Orders purchased through another retailer must be handled directly through that retailer under its applicable policy.

Order Cancellations

Orders may only be cancelled before they have been processed or prepared for shipment.

Once an order has entered fulfilment or has been shipped, it cannot be cancelled, returned, refunded, or exchanged unless Don Molano Coffee sent an incorrect item.

Submitting a cancellation request does not guarantee that the order can be cancelled.

Contact Us

For incorrect-order claims or questions about this policy, contact:

Don Molano Coffee
Email: info@donmolanocoffee.com

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.